The colors of the toy storage bag always correspond to the products delivered?
A photo that you watch on the screen may look a little bit different than the product itself. That depends partly on your screen and type of your display settings but even the best screen looks a little bit different from a photograph. If you have questions, do not hesitate to contact us.
The prices of the playmat?
Our prices include VAT and exclude shipping costs.
Can I view the toy storage bag mat somewhere?
On our website you can see all the details of each toy storage bag drawstring. Currently we have no showroom but we work with different mortar and online shops. Contact us at for a shop in your area, firstname.lastname@example.org
How much lego does the toy storage bag can hold?
The toy storage bag can hold approx 15 kg.
What is the difference in our collections?
We have 4 collections:
* Print collection, in this
collection we have the activity mats and the interior bags. All our printed playmats have a diameter of 140cm and are made of 70% cotton - 30% polyester. (Except: Trainmap is 100% polyester).
* Soft collection, this is the unique baby playmat which is at the same time storage toy bag, diaper bag as well. On the inside a great design that makes every baby happy.
The soft bag is 120 cm in diameter and made from high-quality soft jersey cotton (100%) to give the baby maximum enjoyment and comfort.
* Outdoor collection, the Play&Go outdoor is the unique splash proof solution to take all your needs with you for a day out. The outdoor toy storage bag has a diameter of 140 cm and is made of 90% polyester - 10% TPU.
* Mini collection, the Play&Go Mini is an amazing portable bag to storage your favorite toys, snacks, textile pens, beachwear and much more! Made of 70% poly cotton and 30% polyester with a diameter of 40 cm.
What if a play and go toy storage bag is not in stock?
On each product page you can see if the playmat is available. Most of our products we have in stock and can be delivered immediately. If our stock is temporarily exhausted, then we can let you know when the toybag is again available by e-mail.
Do I need to register?
No, you don’t need to register.
Need help with making a choice or your purchase?
If you need help, please contact us by e-mail email@example.com
For how long is my order reserved?
All orders will be reserved for 8 days. If we didn't receive the payment after 8 days, automatically your reserved toy storage bag goes back in stock.
How do I know if my order was successful?
You will receive shortly after you ordered, a confirmation of the playmat you ordered. If you did not receive this confirmation, please contact us at firstname.lastname@example.org
Can I cancel my order?
After placing an order and completing your payment, it is included directly in our system and can not be cancelled. In some cases, there is a short period in which the order can still be put on stop. Therefore, it is important that you take contact with us at email@example.com (mention your order number).
Can I receive an invoice on behalf of my company?
Yes, just make the order on behalf of a company.
How can I pay my toy bag?
With Play&Go we have the following payment methods: Banktransfer, Visa, Maestro, PayPal and IDEAL.
And yes it is totally safe to pay on the website of Play & Go, for secure online payment we work together with the Inetrnational company Ogone. As a market leader in online payment solutions for e -commerce Ogone guarantees you a 100 % safe handling. The transaction is made via a secure site with different firewalls between Ogone and the buyer. Neither we nor any third parties get your card number or other information to see. Ogone verify the validity of your card, card number and access rights of your credit card and give message to us if everything is in order and the payment will be made. So your order will be confirmed and immediately proceeded to dispatch.
What if my online payment fails?
Sometimes it happens that your online payment fails or you didn't have your card on hand. Don't worry, you can still do your payment by banktransfer. These are our bankdetails: IBAN - BE 79 736007262233 Remember: when you pay don't forget to mention your name and order number.
Where can I receive my toy storage bag?
You can receive your toybag at any address (home, work, etc., mailbox is not possible).
How long does it take before I receive my toy storage bag?
Orders made before 14.00 PM will be shipped the same day.
During busy periods, such as sales or the end of the year period, your shipment may be delayed. We thank you in advance for your understanding.
Possible for delivery in the weekend?
We will send generally with the courier service GLS and this only on weekdays.
What are the shipping costs?
The shipping cost per country
* BELGIUM = € 5
* NETHERLANDS & LUXEMBOURG = € 7
* FRANCE= € 10
* UNITED KINGDOM = € 10
* REST OF EUROPE Use our real-life shipping cost simulator when you check out.
Exception for Greece and Cyprus - shippingcost will be charged.
If your country is not displayed don't hesitate to send us a mail at firstname.lastname@example.org with request of shipping country so we can make a competitive offer.
Please note this is only for end-consumers, for B2B shipping rates you need to log in.
How do I know when my playmat is shipped?
Once your toybag has been shipped with GLS you will receive an email with confirmation and tracking.
I have given the wrong address.
Please check your address when completing the data on the checkout page! If you see in our confirmation email a wrong delivery address, please contact us immediately by email email@example.com
Caution! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order has been returned. We will contact you if the package is returned and make a new appointment to send it again.
Exchange- and returnpolicy
How can I return my toy storage bag?
If you are not satisfied with your toybag, you have the right to exchange or return your toybag.
This also applies for damaged articles.
You always have this in writing within 14 days after delivery ( via email - firstname.lastname@example.org ) to bring up to date .
The item must be returned in undamaged and unused condition to our address in the original packaging also within a period of fourteen days:
Play & Go - Lobeliastraat 4 - 8670 Koksijde - Belgium
How do I get the amount of my return?
Once the return is approved, you will receive the amount of your purchase back to your account. Make sure you mentioned on the return form your bank account details.
When will I receive the amount of my return?
Items that are returned under the conditions as described above, be refunded by us within 10 working days.
How do I maintain my Play&Go items?
Some tips to extend the lifetime of your Play&Go toy storage bag!
We advise to soak the Play&Go playmat in water with some vinegar before washing.
We also advise to wash the Play&Go toy storage bag the first time separately.
Moreover, your Play & Go toybag is better preserved its colour if you use a detergent without bleach.
Adjust the temperature of the washing machine not higher than 30 ° C. The fabric is susceptible to discoloration by the sun.
Dry your Play&Go toy storage bag in a shady spot. Do not use washing soften.
Maintain Original collection
To enjoy your Play&Go for a long time we recommend machine washing
on delicate cycle, with a soft detergent.
As colors can fade away, we advise before washing to fix colors in a bucket
water combined with a cup vinegar for 24hrs.
Do not tumble dry. Wash it as less as possible. Have fun!
Maintain baby Soft collection
Maintain Outdoor collection
Maintain Mini collection
Maintain Bloom collection
Maintain EEVAA collection
Plant a tree
Do you really plant trees?
Yes of course, that's our mission! Trees are planted through Tree Nation.
We find it important to take care of the planet! Contribute to the growth of natural habitats in the wild and increase environmental awareness!
Visit the Play&Go forest to see how many trees we have already planted:
What happens if I buy a Play&Go toy storage bag?
Our partner Tree Nation will send you your Tree-certificate and even ask you to give your tree a name 😉
So you can give your tree the name of your son or daughter! How fantastic is that?!
Are the trees growing well?
Trees planted through the partnership with Tree Nation are never felled and contribute to cleaner air, cleaner soil and cleaner waterways and last but not least, also contribute to the well-being of the local population and wildlife.
Can Play&Go EEVAA be used for children under 10 months of age?
Our Play&Go EEVAA play mat is not recommended for children under 10 months of age. This is because babies under 10 months old are still developing their motor skills and may not have the coordination and strength to safely use the play mat. Never
leave your child unattended. Always use with adult supervision. Before each use, inspect the product. Throw away at the first sign of damage or weakness. Remove and discard all packaging materials properly. Do not allow children to play with packaging materials. Additionally, the play mat may contain small connecting parts or pieces that could pose a choking hazard to young children. As with any toy or play mat, it's important to carefully follow the manufacturer's recommended age range and usage instructions to ensure the safety of your child.
Can the EEVAA kids puzzle foam mats be used outdoor?
Our EEVAA kids puzzle foam mats are made for indoor use, so not intended to use outdoors but we have seen people using them on the deck or at the park. Long sun exposure may cause the designs to fade so avoid direct sunlight
Are our EEVAA kids Puzzle foam mats safe?
Yes, you can feel confident that your child will be safe playing on our EVA foam puzzle mats. They are totally safe and have been
tested to both US and European toy standards. They are made of non-toxic materials and are free from harmful chemicals such as phthalates and lead.
Additionally, they undergo rigorous safety testing to ensure that they meet or exceed the safety standards set by both US and European toy regulations.
Is EVA in general a safe material?
Yes, EVA material is generally considered safe. It is a non-toxic, non-hazardous material that is commonly used in a wide range of
consumer products, including children's toys, footwear, yoga material and sports equipment.
Does our EEVAA kids foamplaymats meets the French and Belgium toy law standards?
Our EEVAA kids foam playmats not only meet, but actually exceed the standards set
by the French and Belgian laws regarding formamide content in foam products. While the maximum allowable limit of formamide in France and Belgium is 200 ppm, our mats contain 0 ppm. Formamide is a
chemical that is sometimes used in the production of EVA foam products, but it's considered harmful if inhaled or absorbed through the skin. As a result, the
French and Belgian governments have established strict regulations to limit the amount of formamide in children's toys and products. At Play&Go , we take the safety of our customers very seriously, and we go above and beyond to ensure that our products meet or exceed all applicable safety standards. Our EEVAA kids foam playmats have been tested and certified by independent laboratories to be free of harmful chemicals, including formamide, phthalates, and lead. You can feel confident that your child is safe while playing on our playmat.
Is the packaging safe?
We have tested all components of the packaging, including the materials and inks used for
printing, to ensure that they are free from harmful chemicals and comply with safety regulations. We take the safety of our customers very seriously, and we strive to ensure that every aspect of our products, including the packaging, meets the highest safety standards. Our packaging is designed to protect the mats during shipping and storage, while also being safe and environmentally friendly. Do not allow children to play with packaging materials. If you have any concerns or questions about the safety of our packaging, please do not hesitate to contact us for more information. We are committed to providing our customers with the safest and highest-quality products possible.
My EEVAA Kids foam puzzle mat has a slight smell.
Unboxing your new Play&Go puzzle mat is an exciting experience, full of joy.
As you open the packaging, you may notice a slight smell in the box. Rest assured, this smell is normal and completely safe.
It’s simply the result of the cleaning/packing process after production and will fade away immediately, lay open the puzzle mat en after 15 minutes there
is totally no smell.
We prioritize kids’ safety, and all our products (including packaging) are tested and approved by Eurofins, a trusted third-party certification agency .
How to clean?
Our playmats are very easy to clean! Gently wipe clean prior to first use with damp towel & dry thoroughly. Ensure the playmat is completely dry after cleaning. Please note: Product and colours may vary slightly.
Bubbles, minor colour variations and other irregularities are characteristic of the foaming process. After cleaning the floor underneath your mat, make sure to dry the floor before placing it again. Moisture could become trapped underneath and could damage some types of flooring surfaces.
Can the mat handle a coffee table or craft table on top?
Depending on the weight of the table, it may leave a permanent indentation on the soft foam. Will my pet's nails damage the mat? Sharp nails will damage the surface of the mats since they are made of soft EVA foam. Avoid sharp items like pet claws, high heels, or heavy
objects on the play mat, as it may cause a permanent impression.
Can two sets of playmats be linked together to create a custom sized larger mat?
Absolutely! You can expand to any larger size, whenever you want, by adding more tiles.
Can the EEVAA foam mat be used on carpet?
The mats work best on tile, wood and any flat surface. We don't recommend them on high pile
carpets because the teeth connecting the mats will get loose.